yellow.ai, the world’s leading Conversational CX Automation Platform announced the launch of Voice AI bots on its platform, in addition to the existing channels of text automation. Having worked with over 109 brands in the region, yellow.ai offers enterprise-grade chat and voice bots, weaving in the best of AI and Human intelligence to deliver highly differentiated elevated customer experience at a fraction of the current operational cost.
Gartner predicts that by 2025, 40% of all inbound voice communications to call centers will use voice bots. With the growing demand for hyper-automation and on-demand resolution by customers in Malaysia, adding Voice AI capabilities to yellow.ai’s rich customer experience automation platform is a natural evolution to realizing a vision of Total CX Automation. The human-like voice AI bots can understand sentiments, intent, and past behavior, and also modify pitch, tone, excitement, and more, to suit customer sentiment and intent on channels like Telephony, Google Assistant and Alexa.
Raghu Ravinutala, CEO and Co-Founder of yellow.ai said, “Conversational interfaces are changing how we relate to brands and voice is playing a key role in enabling smarter brand-to-consumer interactions. Today, growth and success in every business are highly indexed to creating personalized and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational CX platform, which is the ultimate balance between human + AI capabilities”.
Through the government’s MyDIGITAL framework, the market is expected to see US$4.6 billion in new revenue for the country’s ecosystem of local partners and cloud-consuming customers over the next four years.
“We have already been recognized as a leader in Conversational AI by Gartner and G2, which is testament to our platform capabilities. Now we are actively expanding our strategic partnerships and offices around the world, with Malaysia as a key market, in Southeast Asia. We are delighted to extend our repertoire in the region with ‘Conversational Voice AI’, the future of CX” concluded Raghu.
(This content is surmised from a press release)