In a statement to parliament, the Minister of State for Consumer Affairs, Food & Public Distribution, Shri C.R. Chaudhary said that India’s e-commerce business grew at the rate of 17 percent in the 2018 to 2019 financial year.
According to the National Association of Software and Services Companies (NASSCOM) Strategic Review 2018, in the Information Technology and Business Process Management (IT-BPM) sector in India, the Indian e-commerce market was USD 33 billion in 2017-18 and reached USD 38.5 billion, in the financial year 2018-19.
However, the growth hasn’t been without its challenges. Complaints lodged by the consumers in the National Consumer Helpline being run by the Department of Consumer Affairs show that consumers have grievances relating to payment, quality and quantity issues, manufacturing defects and the non-providing of services relating to e-commerce.
The complaints are transferred to the companies concerned for redressal.
In cases where consumers are not satisfied with the redressal, they are advised to approach a Consumer Forum of appropriate jurisdiction for redressal of their grievances.
The consumer fora are empowered to give relief of a specific nature and award, wherever appropriate, compensation to consumers.